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When will my order be shipped?
After we receive your confirmed order, we will typically get it sent off to our shipping department within 20 minutes, and then have it packed and shipped within 48 hours.
Shipping Method, Shipping Time and Shipping Cost
We accept orders all over the world. Recently the delivery time may have some delay due to the decrease of flights and the delay that may occur by local delivery.
| Shipping Method | Shipping Scope | Shipping Time | Shipping Cost |
|---|---|---|---|
| ePacket | United States | around 7-15 Days | Free for orders equal or over $40; $5.9 for orders less than $40 |
| Australia, Hong Kong SAR China, Japan, Singapore, South Korea, Thailand, United Arab Emirates | around 7-15 Days | Free | |
| Austria, Canada, Denmark, Israel, Luxembourg, Malaysia, Norway, New Zealand, Netherlands, Poland, Switzerland, Sweden, Hungary, Portugal, Saudi Arabia | around 8-20 Days | Free for orders equal or over $40; $5.9 for orders less than $40 | |
| Germany, France, Italy, United Kingdom, Spain | around 10-20 Days | Free | |
| Finland, Ireland | around 20-40 Days | Free for orders equal or over $40; $5.9 for orders less than $40 | |
| Brazil, Belgium | around 20-40 Days | Free | |
| e-Express | Belarus | 20-40 Days | $20.9 for orders less than $30; $17.9 for orders equal or over $30 |
| Sri Lanka, Pakistan, Philippines | 20-40 Days | $5.9 for orders equal or over $40; $12.9 for orders less than $40 | |
| Kazakhstan | 20-40 Days | $15.9 for orders equal or over $40; $22.9 for orders less than $40 | |
| Uzbekistan, Oman, Argentina | 20-40 Days | $15.9 for orders less than $40; $9.9 for orders equal or over $40 | |
| China Post Air Mail | North America | around 30-60 Days | $3.9 for orders less than $30; free for orders over $30 |
| South America | around 30-60 Days | Free | |
| Europe | around 30-60 Days | Free | |
| Asia | around 30-60 Days | Free | |
| Africa | around 30-60 Days | Free | |
| EMS (Express Mail Service) | North America | 20-30 Days | $18.9 to $29.9 |
| South America | 20-30 Days | Free | |
| Europe | 20-30 Days | Free | |
| Asia | 20-30 Days | Free | |
| Africa | 20-30 Days | Free |
*Please note: For countries in remote areas, the actual shipping cost can be seen at checkout page after you choose the destination country. Meanwhile, shipments to remote areas, or those sent during peak periods, may take longer.
However, we will do all we can to make sure that your tea gets to you as fast as possible, delays during shipment are unfortunately something that is beyond our control.
How do I know if my order has been shipped or not?
Once your TeaVivre order has been shipped, we'll send you an email with the tracking number. At the same time, your order status will change to “Shipped in transit”. You can also either Sign in your TeaVivre account to track your order or use the tracking number we give you to check its status online on tracking website directly.
Delivery
All orders shipped with UPS Express.
Always free shipping for orders over US $250.
All orders are shipped with a UPS tracking number.
Returns
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit.
Refunds will be charged back to the original form of payment used for purchase.
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
All sale items are final purchases.
Help
Give us a shout if you have any other questions and/or concerns.
Email: help@example.com
Phone: +1 (23) 456 789
